Returns & Exchanges

Return  & warranty policy

At Deerubbin Press, we pride ourselves of delivering exceptional service to our customers.

We understand that some items are not always suitable and they may need to be returned (like for example if the wrong selection was made).

If for any reason you are not satisfied with your purchase, then you may return the item(s) to us within 15 days from date of delivery for a replacement or refund, provided the item(s) is returned in original condition including its packaging and an explanation is given with a proof of purchase. The items in this case are returned to Deerubbin Press at the customer's expense. We will not exchange or refund items if the customer is unhappy with the choice they made.

Please note that exchanges are subject to availability of goods.

Note that all returns remain the responsibility of the purchaser until received by Deerubbin Press.

Please use a postal tracking service through Australia Post, if possible when returning an item, to ensure safe delivery and please let us know that you have sent the package.

Faulty,  damaged and incorrect deliveries

We carefully pack all orders to ensure that your items arrive to you in the best condition and avoid the risk of damaged goods whilst in transit.  
In the event that your order arrives damaged, faulty or incorrect or there are missing items, please contact us within 48 hours after you received your goods.
We will then give you instructions on how to return damaged or faulty items and arrange immediate dispatch of any missing or incorrect items at no additional cost to  you. 

Replacement products or refund will be arranged for all faulty products returned, subject  to test results that justify Customers’complaint.

Please  ensure that returned items are the ones that you purchased from us. Should you  send us any other products that are not purchased from us and want to have them back, you have to pay for all the additional shipping charges so incurred.

If you have  any enquiry, please send an email to Joc@deerubbinpress.com.au

Refund policy

Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder via your PayPal details.

We will process your refund or exchange subject to you meeting our returns conditions and stock availability.

Please note that the shipping and handling costs are not refundable.

Refund confirmation

Deerubbin Press will issue your refund; subject to you meeting our returns conditions.

If you have met our returns conditions we will process your refund and notify you via email or telephone, once this has been completed. If you have not met our returns conditions we will also notify you via email or telephone to inform you of this decision.

Contact us

Sydney
PO Box 158
Berowra Heights, NSW 2082


P
   +61(0) 02 94775807
E   Joc@deerubbinpress.com.au

 

This policy only applies to goods purchased through the Deerubbin Press on-line store for shipping, handling and postage.