Delivery & Costs

Delivery costs and times

Our delivery charge varies according to the weight and size of the parcel, and also the destination (Australia wide only).

The postage will be calculated based on your order at the checkout process. If purchasing several books please contact Jocelyn on  Joc@deerubbinpress.com.au for an estimate of the shipping cost.

Delivery can take 2 to 7 business days. (Excluding weekends and public holidays).
Please allow an extra day or two for busy periods of the year such as sales events and Christmas.

Interstate and International orders

For all international orders or if your order is interstate (outside NSW) and weighs more than 5KG, please contact Jocelyn on  Joc@deerubbinpress.com.au for an estimate of the shipping cost.

Tracking orders

Tracking order: processing: When you purchase an item, an automated response is sent to your email address, confirming your order details and states “processing”.

Tracking order: shipped: The status will change to "shipped" the day your order is dispatched (via Australia Post or courier).

You should then receive your order within 2-3 business days if you live in capital cities in Australia, or up to 2 weeks if you live in remote rural areas in certain states like WA, and NT, as per Australia post network.

We use Australia post with tracking which require signature on delivery and supply us with a tracking number, to trace the parcel in case there are delays or it is lost.

Delayed orders

Delays in orders occur for the following reasons:

    • We are out of stock for one or more of your items.

  • Credit card verification has been declined.

 

You will be notified via email or telephone with an update on your order and a request of what action you would like us to take; whether it is to cancel that item and proceed with the remainder of your order, or source the item from our supplier and then finalise your order.

After 2 days of notification by us, if we have received no response your order will be cancelled and the payment refunded.

Additional information

You will be immediately notified via email or telephone, using the details you have provided, if we are cancelling your order.

All orders are subject to availability of stock.

We will refund all payment using the original method received.

Contact us


PO Box 158
Berowra Heights, NSW 2082


P
   +61(0) 02 94775807
E   Joc@deerubbinpress.com.au